The business has won PC Pro’s Printer Brand of the year accolade for the sixth year on the bounce.
We secured an overall score of 87 per cent - one of the highest marks any printer brand has achieved – beating our second-place rival HP across the board, which included a six per cent margin in the value-for-money category.
The judges commended us for continually outperforming the industry average in buyer satisfaction at the ceremony, which took place in October.
The annual awards are judged on the results of a comprehensive three-month survey, which asks PC Pro readers to rate products and services released over the past 12 months on a range of topics from quality to reliability.
We achieved a print quality score of 90 per cent for the second year running. Our ratings also remained high for reliability (88 per cent), speed (86 per cent) and customer support (73 per cent), with the rest of our competitors only scoring in the 50s and 60s.
The success follows glowing reviews in PC Pro for three of our products – the inkjet MFC-J5730DW, the colour laser HL-L3270CDW and the multifunction DCP-L3550CDW.
Andy Johnson, head of product management at Brother UK, said: “We pride ourselves on offering our customers with quality and reliable solutions at the right price. These dominant scores, which put us well above the competition, are proof of the dedication our employees and supply chain partners put into delivering excellent products and customer service.
“This award win shows that we are truly living out our motto, at your side, and placing the user first by designing solutions to meet their needs.”
