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Advanced Functions (for Administrators) (1) Protect your Brother machine against unauthorised access over the network
Copy (5) How can I improve poor print quality ? How can I improve the copy quality? How do I clean white or black spots on printed documents? How do I clear vertical lines or streaks that appear in the copies I make? The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
Error Messages (41) "Document Jam" error appears on the LCD. "MFC is Busy" or "Connection Fail" error message appears. "No response" error message appears, when updating the firmware. "Unable to..." error message appears on the LCD. "Paper Jam Inside" error appears on the LCD. What should I do? "Paper Jam Rear" error appears on the LCD. "Paper Jam Tray" error appears on the LCD. What should I do? Change Drum Soon How can I clear the "Scanner Locked" error message? How can I clear the "Drum Error" or the "Dust on Drum" error message on the LCD? I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X) I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command lineargument is invalid" appears. What can I do? I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4 I get the error message Type 1,010 when I am trying to scan into Mac OS® 9 I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner"/ "Toner Life End" or the Toner LED is still on or flashing. I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one. I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machineon my network, I'm getting the message "No devices could be found over the network". I'm using Windows 98 / Me / 2000 / XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, theerror message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer,and then try to scan again. (CC031)" appears and I cannot scan. What should I do? I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing theprinter driver and I cannot print. What should I do? I’m using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Installthis Hardware". I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switchyou are using". My Antivirus Software gives a warning message during the installation of Web BRAdmin. The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear thismessage? The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document usingControlCenter3 on Windows 7 with the USB connection. The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or"Quick-Dial" button in ControlCenter2. (For Macintosh) The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears wheninstalling the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section. The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater) The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the FullDriver & Software Package is downloaded from the "Downloads" section. The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device). The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. What does "COMM.ERROR" on the LCD display mean? When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PCscreen. What do I do? When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display. When I try to install the Full Windows Vista™.Driver & Software Package I receive the error message "Unhandled Exception". When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: ThePaperPort Installer doesn't respond. When I try to scan to OCR I get the message "This feature is not available because there is no OCR Softwareinstalled" When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is greyed out, usingWindows® XP/XP Professional x64 Edition. When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in externalink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2)installed. What should I do? While I'm scanning a document to be copied, the LCD shows "OUT OF MEMORY". Why does my machine display "Awaiting Redial"? Why does the message "No Response/Busy" appear on my Transmission Verification Report? More
Fax (34) Can I confirm that the FAX was sent correctly? Can I reduce the size of a received fax on this machine? Can I set my Brother machine to forward the faxes I receive to another location? Can I transfer faxes in the MFC's memory to the PC? Change the quality of the faxes I send (Fax Resolution). Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows. ControlCenter3 displays a blank screen at startup (Windows) Delete the faxes stored in my Brother machine's memory. Do I need a telephone line to send and receive faxes with my Brother machine? How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem? How can I improve poor print quality ? How can I program my Brother machine's electronic cover page? How do I check if the MFC has faxes in its memory? How do I check if the MFC has faxes in its memory? How do I clean white or black spots on printed documents? How do I know which receive mode to select? How do I print the received faxes that are stored in memory? (Fax Storage) How do I send (broadcast) a fax to more than one number? How do I store received faxes in memory? How do I use my Outlook contacts with my Brother PC-Fax software? I am experiencing problems receiving faxes. What can I do? I am experiencing problems sending a fax, what can I do? I am trying to receive faxes into my Windows® PC with the MFC connected to a phone line using distinctive ring. The PC-FAX Receivesoftware is answering all incoming calls, regular ring and distinctive ring. I want to use a name from my Windows® NT4/2000/XP address book to send a FAX. The address book is stored on a network share andwhen I try to access the address book it will not open. I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes. I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes. My FAX/MFC will not Dial. Why? Print a report that will show a listing of faxes I sent and received Send a fax The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax. The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7). What is Distinctive Ring and how do I program it? When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards? Why doesn't the machine answer when receiving a call? More
Linux (27) All print jobs are aborted and nothing is printed. (Linux) Configure scan settings without administrator privileges (Linux) I cannot install the driver when using the Driver Install Tool. (Linux) I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux) I cannot scan from my Brother machine in Ubuntu 16.10 (Linux) I cannot scan when using SELinux (Security-Enhanced Linux) I cannot scan with brscan, brscan2, or brscan3 via USB (Linux) I want to print using CUPS while keeping SELinux enabled. (Linux) I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the followingerror message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux) I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux) I'm using openSUSE 11.3. I cannot print to my Brother Machine. (Linux) I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux) I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux) I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux) Large characters are printed incorrectly. (Linux) Paper size settings are unavailable when I print from OpenOffice (Linux) Pre-Required Procedures (Linux) Print command (cupswrapper) (Linux) Print command (LPR) (Linux) Scan using XSane or GIMP (Linux) The downloaded driver's name is different from my machine's name. (Linux) Uninstall printer drivers (Linux) Uninstall Scan-key-tool. (Linux) Uninstall the scanner driver. (Linux) When I scan multiple page documents using the ADF, all pages are fed, but only page 1 shows in XSANE. (Linux) When printing with monochrome laser printer, the print position shifts. (Linux) When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux) More
Mobile (1) The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
Others (4) I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine. My Brother machine has no power. My computer hangs when connect with a USB Cable. The keys on the control panel do not respond.
Paper Feed / Paper Jam (9) "Document Jam" error appears on the LCD. "Paper Jam Inside" error appears on the LCD. What should I do? "Paper Jam Rear" error appears on the LCD. "Paper Jam Tray" error appears on the LCD. What should I do? Load envelopes, labels, or thick paper into the manual feed slot. Load paper. My Brother machine misfeeds paper. Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feedingpaper. How can I reduce the time it takes to start feeding paper? The paper is skewed when it's printed.
Print (44) Can I print from DOS applications? Can I print from or scan to an Android™ Smartphone? Can I print from or scan to an iPhone, iPod Touch or iPad? Can I print using the IPP protocol on Windows XP? Cannot print after a Windows 10 update (June 2020) Change the printer driver settings (Windows / macOS) How can I change the print resolution? How can I improve poor print quality ? How do I clean white or black spots on printed documents? How do I Print on thick paper or transparencies. I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print. I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on thepage. I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and imagesare jagged. I cannot print from my computer via network (for Macintosh). I cannot print from my computer via network. (For Windows) I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4 I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater) I'm using my Brother machine in a Windows XP / Windows Vista networked TCP/IP environment. I was able to print, butsuddenly I cannot print. Why? I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine staysoffline and I cannot print. I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing theprinter driver and I cannot print. What should I do? I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. I'm using Mac OS X 10.2 - 10.4 and I'm getting an error messages when I try to print. Im using Mac OS X 10.2-10.4 and the Brother machine does not appear in the Print Center or Setup Utility. I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print. I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center","Printer Setup Utility", "Print & Fax" or "Print & Scan", but I cannot print. I'm using the Simple Network Configuration capabilities of Apple® Mac OS® X. I can print from a Macintosh®, but not from aWindows® PC. My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting the PC. My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021) Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feedingpaper. How can I reduce the time it takes to start feeding paper? Some characters are missing when printing PDF files from Adobe® Acrobat® /Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this? The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater) The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater) The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device). The paper is skewed when it's printed. The printer status is Offline or Paused. The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word2010. The white horizontal lines appears on the printed image from the PaperPort® software Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does notprint as expected. When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, theright or left hand portion of the page is blank or it prints on a separate piece of paper. When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines areprinted that shouldn't be there. When I share a FAX / DCP / MFC via a Windows XP PC, the machine prints garbage characters. What can I do? When printing multiple copies of a Microsoft® Excel file, the print speed is very slow. Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ? More
Scan (55) Can I print from or scan to an Android™ Smartphone? Can I print from or scan to an iPhone, iPod Touch or iPad? Configure or change the settings of the ControlCenter 2 or 3 scanning options ControlCenter3 displays a blank screen at startup (Windows) How do I scan a document from the Windows Vista™ Photo Gallery? How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7 How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7? I am sharing my Brother machine. I can print but cannot scan. I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan fromWindows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012. I am unable to scan using Windows XP Professional x64 Edition with a parallel connection after changing the user account using the"Switch User" option. I can print but cannot scan via network. (For Macintosh) I can print but cannot scan via network. (For Windows) I cannot scan to network using my Brother machine's control panel or the SCAN key on Mac (10.7 or later) I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X) I cannot scan via USB. (Mac OS X) I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command lineargument is invalid" appears. What can I do? I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010. I get the error message Type 1,010 when I am trying to scan into Mac OS® 9 I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in PhotoshopCS3 although I can scan with ControlCenter2 or other applications. What should I do? I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of myBrother machine. I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of myBrother machine. I'm using Windows 98 / Me / 2000 / XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, theerror message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer,and then try to scan again. (CC031)" appears and I cannot scan. What should I do? I'm scanning multiple pages to be emailed to one email address using the Scan to Email function on the Brother Control Center 2.0but an email message is being created for each page. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/Windows Vista™ 64-bit edition. I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screenwill close. I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switchyou are using". Open "Scanners and Cameras" and Properties. Scan a document from a Windows Vista application Scan a document from a Windows XP application Scan a document in Mac OS X 10.6. Scan a document in Mac OS X 10.7. Scan a document in OS X 10.8 / macOS 10.12 - 10.15. Scan a document in Windows 8 and Windows 10. Scan a document using "Scanner and Camera Wizard" in Windows XP Scan an image and insert it in a Windows XP application Scan and save a document in PDF format (Scan to File) Scan multiple pages into one file instead of each scan being saved as a separate file. Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. Scan to Email does not work with Outlook2003 or Outlook2007. (For ControlCenter3 Users) The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document usingControlCenter3 on Windows 7 with the USB connection. The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device). The link icon for Outlook Express is not displayed in PaperPort®. The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows) The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X10.5) Use the Device Selector to configure your Brother machine’s scanner function (Mac) What are the settings in the Scanner window used for on an Apple Mac? What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed? What is the PreScan option used for on an Apple Mac? When I click on any button in Control Center 2.0 the program crashes or freezes using Mac OS X. When I scan a document using ControlCenter, the scanned file size is too big. When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comesout as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do? When I try to scan to OCR I get the message "This feature is not available because there is no OCR Softwareinstalled" When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows XP Service Pack2 (SP2) installed. What should I do? Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP) Which E-mail packages are compatible with ControlCenter3? More
Telephone (5) How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine? I can receive a fax, but cannot receive a call. My FAX/MFC will not Dial. Why? What is Distinctive Ring and how do I program it? Why doesn't the machine answer when receiving a call?
