Brother inks, toners, tapes and thermal labels Keep your devices running smoothly with original ink and toner cartridges, tapes and thermal labels, the best quality paper packs and quick-change spare parts. Explore all supplies
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Advanced Functions (for Administrators) (3) Register the IC card for user authentication in Secure Function Lock Reset Your Machine Restrict the functions available on your Brother machine and the number of prints.
Cloud (3) Scan and Upload Documents Using Brother Web Connect Setting up the Web icon (Brother Web Connect) function. What is Brother Web Connect (Web icon)?
Copy (4) Check the Print Alignment from Your Brother Machine Check the Print Quality Copy an ID Card Other Problems
Error Messages (22) (Video) Cannot Print XX or Print Unable XX (Video) Cover is Open (Video) Paper Size Mismatch or Paper Size Mismatch [Tray 1] or Paper Size Mismatch [Tray 2] (Video) Paper Tray not detected / Paper Tray 1 not detected / Paper Tray 2 not detected / Paper Tray #1 notdetected / Paper Tray #2 not detected After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print. Cannot Detect Cannot Detect Ink Volume Cannot Print XX or Print Unable XX Cannot Scan XX or Unable to Scan XX High Temperature Hub is Unusable Ink Low Low Temperature No Paper / No Paper Fed [Tray 1] / No Paper Fed [Tray 2] Out of Fax Memory Out of Memory Paper Tray not detected / Paper Tray 1 not detected / Paper Tray 2 not detected / Paper Tray #1 not detected /Paper Tray #2 not detected Printer Jam or Paper Jam Replace Ink The error message "No machine found" appears when I installed drivers with USB connection (For Windows). When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe isattempting to connect to a DNS server". Wrong Ink Cartridge More
Fax (6) Check the Print Alignment from Your Brother Machine Check the Print Quality I am having an issue receiving faxes. Print a Fax Stored in the Machine's Memory The faxes I send are always received with a vertical black line. Turn Off Memory Receive
Linux (8) Delete a network scanner entry. (Linux) I cannot install the driver when using the Driver Install Tool. (Linux) I want to print using CUPS while keeping SELinux enabled. (Linux) Large characters are printed incorrectly. (Linux) Scan using XSane or GIMP (Linux) Uninstall printer drivers (Linux) Uninstall Scan-key-tool. (Linux) Uninstall the scanner driver. (Linux)
Paper Feed / Paper Jam (10) (Video) Loading paper in the manual feed slot. Document is Jammed in the Top of the ADF Unit Document is Jammed inside the ADF Unit Load Documents in the Automatic Document Feeder (ADF) Load Documents on the Scanner Glass Paper is Jammed in the Back of the Machine (Jam Rear / Jam Tray2) Paper is Jammed in the Front of the Machine (Jam Front) Paper is Jammed Inside and in the Front of the Machine (Jam Inside/Front) Printer Jam or Paper Jam Remove Paper Scraps Jammed in the ADF More
Print (10) After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print. Cannot print after a Windows 10 update (June 2020) Check the Print Alignment from Your Brother Machine Check the Print Quality Other Problems Print from the Brother Mobile Connect application using the NFC function (Android™ only) Reduce Printing Noise Some characters are missing when printing PDF files from Adobe® Acrobat® /Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this? The printer status is Offline or Paused. When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colours donot match the colours in the original photo. More
Scan (8) Easy Scan to E-mail I am sharing my Brother machine. I can print but cannot scan. Load Documents in the Automatic Document Feeder (ADF) Load Documents on the Scanner Glass Other Problems Scan to an Editable Text File Using OCR The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows) Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
