Brother inks, toners, tapes and thermal labels Keep your devices running smoothly with original ink and toner cartridges, tapes and thermal labels, the best quality paper packs and quick-change spare parts. Explore all supplies
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Advanced Functions (for Administrators) (1) Protect your Brother machine against unauthorised access over the network
Error Messages (14) "JAM DUPLEX" error appears on the LCD. "JAM INSIDE" error appears on the LCD. "JAM MP TRAY" error appears on the LCD. "JAM REAR" error appears on the LCD. What should I do? "JAM TRAY 1", "JAM TRAY2" , "JAM TRAY3" error message appears on the LCD. I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically,however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique,or a document is printed out by the machine I didn't expect. What can I do? I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner"/ "Toner Life End" or the Toner LED is still on or flashing. I still receive the error message "Replace Drum", "Drum Near End", or "Drum End Soon" after I replace the drum unit with a new one. Memory full The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The Fuser cover is securely closed, however the message "FUSER COVER OPEN" is displayed on the LCD. How do I clear thismessage? The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. The printer cannot print full pages of a document. An error message PRINT OVERRUN appears. When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PCscreen. What do I do? More
Mobile (5) Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. What is Brother iPrint&Scan?
Paper Feed / Paper Jam (14) "JAM DUPLEX" error appears on the LCD. "JAM INSIDE" error appears on the LCD. "JAM MP TRAY" error appears on the LCD. "JAM REAR" error appears on the LCD. What should I do? "JAM TRAY 1", "JAM TRAY2" , "JAM TRAY3" error message appears on the LCD. How do I clear paper jams? My Brother machine misfeeds paper. Printouts (envelopes) have creases. Printouts have a curl or wave. Printouts have wrinkles or creases. Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printerdriver. (For Windows Only) The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do? The paper is skewed when it's printed. The printed letters are slanted, positioned incorrectly. More
Print (41) Black toner marks appear across the page. Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from DOS applications? Can I print from or scan to Android™ Smartphone? Change the printer driver settings (Windows / macOS) How do I print on thick paper, labels and envelopes from the MP tray in Windows applications? How do I use the "Booklet Printing" feature? I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images arejagged. I cannot print using my Brother machine on a wireless network (Mac) I cannot print using my Brother machine on a wireless network (Windows) I'm using my Brother machine in a Windows XP / Windows Vista networked TCP/IP environment. I was able to print, butsuddenly I cannot print. Why? In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock andkeep it from returning? Lines appears across the page. My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021) My prints are completely black. Print on both sides of the paper. Printouts (envelopes) have creases. Printouts are faint. Printouts have a curl or wave. Printouts have a grey background. Printouts have toner specks. Printouts have wrinkles or creases. Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printerdriver. (For Windows Only) The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do? The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The image is ghosted. The paper is skewed when it's printed. The printed letters are slanted, positioned incorrectly. The printer prints unexpectedly or it prints garbage. The printer status is Offline or Paused. The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word2010. Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Use the Universal Printer Driver for PCL Vertical black lines appear on the printout. What is the unprintable area per page? Where is the Auto Duplex setting option in the Mac OS X 10.3 driver or greater? Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver? White lines appear across the page. White lines appear down the page. White spots appear in areas of dense black printing. White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals. More
Scan (4) Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
