Brother inks, toners, tapes and thermal labels Keep your devices running smoothly with original ink and toner cartridges, tapes and thermal labels, the best quality paper packs and quick-change spare parts. Explore all supplies
Managed Print Services Manage and optimise your printing fleet with a print leasing programme Find out more
Advanced Functions (for Administrators) (1) Protect your Brother machine against unauthorised access over the network
Copy (10) How can I print, fax, copy and scan using A3/Ledger size paper? How do I make copies using my Brother machine? One or more of my colours are not printing (blank). What can I do? Print using only the black ink cartridge when the colour cartridges have run out The edge of glossy paper is smudged. The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7). When I make a copy the image or text is cut off. What can I do? When I make copies, my Brother machine uses paper from the wrong tray. When I print or copy a document with fast mode, the printing is shifted too high on the paper. When I print, the pages are smudged with ink. More
Error Messages (36) "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". appears whenscanning to OCR from ScanSoft™ PaperPort™ 11SE, using Windows XP Service Pack 2 (SP2). "Offline" appears on the Status Monitor. How do I clear the message "Cannot Detect" from the display? How do I clear the message "Unable to..." or "... Unable" ? I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X) I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command lineargument is invalid" appears. What can I do? I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to"Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by themachine I didn't expected. I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4 I still receive the error message "Paper Jam" after I removed the jammed paper. I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machineon my network, I'm getting the message "No devices could be found over the network". I'm using Windows Vista, Windows 7, Windows 8 / 8.1 or Windows 10 and a network connected Brother machine. The followingerrors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC PrintQueue. I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switchyou are using". My Antivirus Software gives a warning message during the installation of Web BRAdmin. Replace Ink The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document usingControlCenter3 on Windows 7 with the USB connection. The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or"Quick-Dial" button in ControlCenter2. (For Macintosh) The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears wheninstalling the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section. The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater) The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the FullDriver & Software Package is downloaded from the "Downloads" section. The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The LCD displays an error code (number). What does it mean? The LCD message "Standing by ON/OFF to resume" is displayed on my Brother machine. The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. What does "COMM.ERROR" on the LCD display mean? When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe isattempting to connect to a DNS server". When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PCscreen. What do I do? When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display. When I try to scan to OCR I get the message "This feature is not available because there is no OCR Softwareinstalled" When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". Why does my machine display "Awaiting Redial"? Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges? Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine? Wrong Paper Size More
Fax (37) Can I transfer faxes to the PC when my machine has a mechanical problem? Can my Brother machine print a report to verify a fax I sent was received? Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows. ControlCenter3 displays a blank screen at startup (Windows) Delete numbers stored in my Brother machine's Caller ID History. Do I need a telephone line to send and receive faxes with my Brother machine? Forward a fax to another fax machine when my machine has a mechanical problem. How can I print, fax, copy and scan using A3/Ledger size paper? How do I configure a cover page for PC-FAX? How do I know which receive mode to select? How do I send a fax to multiple fax numbers? (Broadcasting) How do I store numbers on my Brother machine for easy dialling? (One Touch, Speed Dial) How do I use my Outlook contacts with my Brother PC-Fax software? How many times will my Brother machine automatically redial a number? I am experiencing problems sending a fax. I am having a problem receiving faxes. I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes. I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes. I cannot receive a colour fax. I cannot send a fax using PC-FAX (Windows 10) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I want to use a name from my Windows® 2000/XP address book to send a FAX. The address book is stored on a network share and when Itry to access the address book it will not open. One or more of my colours are not printing (blank). What can I do? Preview the faxes I receive before I print them. Print the received faxes that are stored in memory. Print using only the black ink cartridge when the colour cartridges have run out Send a fax Send a PC-FAX Stop my Brother machine from automatically redialling a number. The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send afax. The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7). What is Distinctive Ring and how do I program it? When I print, the pages are smudged with ink. When I receive faxes with Auto Reduction ON, the left side of the document is cut off. When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards? Why doesn't the machine answer when receiving a call? Why are the faxes I send always received with a black vertical line down the page? More
Linux (34) All print jobs are aborted and nothing is printed. (Linux) Can I use my Brother printer with a 64 bit Linux distribution? (Linux) Configure scan settings without administrator privileges (Linux) Delete a network scanner entry. (Linux) Firewall port requirements of the Scan Key Tool (Linux) How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux) I cannot install the driver when using the Driver Install Tool. (Linux) I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux) I cannot scan from my Brother machine in Ubuntu 16.10 (Linux) I cannot scan when using SELinux (Security-Enhanced Linux) I cannot scan with brscan, brscan2, or brscan3 via USB (Linux) I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file ordirectory" error on Gentoo (Linux) I want to print using CUPS while keeping SELinux enabled. (Linux) I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the followingerror message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux) I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux) I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux) I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux) Large characters are printed incorrectly. (Linux) My machine prints 2-sided when I select 1-sided printing in the driver (Linux) Paper size settings are unavailable when I print from OpenOffice (Linux) Pre-Required Procedures (Linux) Print command (cupswrapper). (Linux) Print command (LPR) (Linux) Scan using XSane or GIMP (Linux) The downloaded driver's name is different from my machine's name. (Linux) The driver installation finished successfully but I cannot print. (Linux) The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux) To install the printer driver easily using a tool. (Linux) Uninstall printer drivers (Linux) Uninstall Scan-key-tool. (Linux) Uninstall the scanner driver. (Linux) When I print images, the quality is not good (Linux) When I scan multiple page documents using the ADF, all pages are fed, but only page 1 shows in XSANE. (Linux) When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux) More
Mobile (25) A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™mobile device. Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? Can I use AirPrint with my Brother machine? I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using Brother iPrint&Scan. Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. Scan from the Brother iPrint&Scan application using Windows Phone. Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch. Scanned documents are black when I view them in Brother Image Viewer (Android™) The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewerapplication. Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. What is Brother iPrint&Scan? Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan? More
Others (2) The computer fails to boot during its start-up process. The keys on the control panel do not respond.
Paper Feed / Paper Jam (9) Clear the paper jam. Glossy Paper does not feed correctly. What can I do? How do I know which side up my photo paper should be in the tray? How do I load envelopes into my machine? How do I load paper in paper tray#2? I still receive the error message "Paper Jam" after I removed the jammed paper. Load paper in the paper tray Paper jams or smudges occur when feeding A3 paper When I make copies, my Brother machine uses paper from the wrong tray.
Print (69) Black Ink is still wet after printing on Glossy Paper (For PC Printing). Black Ink is still wet after printing on plain paper (For PC Printing). Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? Cannot print after a Windows 10 update (June 2020) Change the printer driver settings (Windows / macOS) How can I create or view an XML Paper Specification document? How can I print, fax, copy and scan using A3/Ledger size paper? I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print. I am using the memory card function but the thumbnail images do not appear on the printout I cannot access the memory card in the media slot. I cannot make borderless prints. I cannot print from my computer via USB. I cannot print over a network using the XML Paper Specification Printer Driver. I cannot print using my Brother machine on a wired network. (Windows / macOS) I cannot print using my Brother machine on a wireless network (Mac) I cannot print using my Brother machine on a wireless network (Windows) I cannot remove red-eye. I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4 I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine staysoffline and I cannot print. Im using Mac OS X 10.2-10.4 and the Brother machine does not appear in the Print Center or Setup Utility. I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "PrinterSetup Utility", "Print & Fax" or "Print & Scan", but I cannot print. I'm using the Simple Network Configuration capabilities of Apple® Mac OS® X. I can print from a Macintosh®, but not from aWindows® PC. Improve poor print quality. Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears. My machine only prints one copy of my document even though I have asked it to print two or more (for Windows 2000/XP and WindowsVista). My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021) One or more of my colours are not printing (blank). What can I do? Paper jams or smudges occur when feeding A3 paper Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print on both sides of the page. (Manual 2-sided/Duplex Printing) Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Print using only the black ink cartridge when the colour cartridges have run out Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. Some characters are missing when printing PDF files from Adobe® Acrobat® /Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this? The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater) The edge of glossy paper is smudged. The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater) The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The print speed is very slow when I use XML Paper Specification Printer Driver. The printer status is Offline or Paused. Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printedincorrectly. When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, theright or left hand portion of the page is blank or it prints on a separate piece of paper. When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines areprinted that shouldn't be there. When I print or copy a document with fast mode, the printing is shifted too high on the paper. When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colours donot match the colours in the original photo. When I print photos, the colour quality is not good. When I print using the XML Paper Specification Printer Driver, the print out result is not what I expected, it is very differentfrom the original draft. When I print, the pages are smudged with ink. When I try to print thin colour borders in Microsoft Excel, the borders are printed in black. When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder)with WIA driver. When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine part of the imageis black. When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce thegreyscale image? Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan? Why do the colour ink cartridges run out of ink even though I never or rarely print in colour? Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine? More
Scan (70) "ControlCenter needs to be updated." - macOS 10.15 Catalina A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™mobile device. Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine? Configure or change the settings of the ControlCenter 2 or 3 scanning options ControlCenter3 displays a blank screen at startup (Windows) How can I print, fax, copy and scan using A3/Ledger size paper? How do I scan a document from the Windows Vista™ Photo Gallery? How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7 How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7? I am sharing my Brother machine. I can print but cannot scan. I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan fromWindows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012. I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our providerrequires authentication for the SMTP server, I am not able to use this function anymore. I am using Windows XP and I cannot scan with the USB cable. I can print but cannot scan via network. (For Macintosh) I can print but cannot scan via network. (For Windows) I can print but cannot scan via network. (For Windows) I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or controlpanel. I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X) I cannot scan via USB. (Mac OS X) I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command lineargument is invalid" appears. What can I do? I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010. I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3. I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of myBrother machine. I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of myBrother machine. I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed? I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/Windows Vista™ 64-bit edition. I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver. I'm using Macintosh. What is the PreScan option used for? I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switchyou are using". Locate files scanned with ControlCenter2 (For Macintosh) Locate files scanned with ControlCenter3 (For Windows) Open "Scanners and Cameras" and Properties. Scan a document from a Windows Vista application Scan a document from a Windows XP application Scan a document in Mac OS X 10.6. Scan a document in Mac OS X 10.7. Scan a document in OS X 10.8 / macOS 10.12 - 10.15. Scan a document in Windows 8 and Windows 10. Scan a document into ScanSoft™ PaperPort™ 11SE Scan a document using "Scanner and Camera Wizard" in Windows XP Scan an image and insert it in a Windows XP application Scan and save a document in PDF format (Scan to File) Scan from the Brother iPrint&Scan application using Windows Phone. Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch. Scan multiple pages into one file instead of each scan being saved as a separate file. Scanned documents are black when I view them in Brother Image Viewer (Android™) The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document usingControlCenter3 on Windows 7 with the USB connection. The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows) The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X10.5) Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. Use the Device Selector to configure your Brother machine’s scanner function (Mac) When I scan a document using ControlCenter, the scanned file size is too big. When I scan the document using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comesout as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder)with WIA driver. When I try to scan the A3 / Ledger size document using ScanSoft™ PaperPort™ 11SE, there is not an “A3 /Ledger” option in the paper size list. When I try to scan the document, the scanner application crashes. (OS X 10.11) When I try to scan to OCR I get the message "This feature is not available because there is no OCR Softwareinstalled" When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". When scanning to OCR from Brother ControlCenter3, the OCR application doesn't launch. I have Windows XP Service Pack 2(SP2) installed. What should I do? Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan? Which E-mail packages are compatible with ControlCenter3? While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to havefrozen. What can I do? Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver? More
Telephone (8) Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode? Can I use voice mail on the same line as my Brother machine? Delete numbers stored in my Brother machine's Caller ID History. How do I store numbers on my Brother machine for easy dialling? (One Touch, Speed Dial) How does my telephone company's Caller ID feature work with my Brother machine? I can receive a fax, but cannot receive a call. What is Distinctive Ring and how do I program it? Why doesn't the machine answer when receiving a call?
