Brother inks, toners, tapes and thermal labels Keep your devices running smoothly with original ink and toner cartridges, tapes and thermal labels, the best quality paper packs and quick-change spare parts. Explore all supplies
Managed Print Services Manage and optimise your printing fleet with a print leasing programme Find out more
Connecting to a Computer (1) I'm now unable to print from my PC, even though I could print moments ago.
Error Messages/LED Indications (3) The message "The tape cassette installed in the machine does not match the type selected in the application." isdisplayed. (P-touch Editor for Windows) The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac) Why does my machine display "Line Limit!" when I press the Enter key?
Machine (6) How do I stop printing immediately? My label is not cut automatically when printing. The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used. The tape got jammed in the printer or the tape got stuck inside the printer. When I press the print key, the power turns off. Why doesn't my machine turn on when the Power key is pressed?
P-touch Editor (Mac) (7) I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac) I want to know how to use P-touch Editor (P-touch Editor 5.0 for Macintosh). Printing is not possible. (P-touch Editor 5.0 for Mac) P-touch Editor crashes when I open it on my Mac. The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac) When I try to load data from a CSV file into the P-touch Editor software for Macintosh, the characters in the data become garbled. When I try to print a label, it comes out blank. (for Mac)
P-touch Editor (Windows) (2) Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1"(25 mm). The message "The tape cassette installed in the machine does not match the type selected in the application." isdisplayed. (P-touch Editor for Windows)
Printing (17) Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1"(25 mm). How do I eliminate the margin from the start or end of my label when printing? I want my printer to use less tape for each label. (P-touch Editor 5.x) I'm now unable to print from my PC, even though I could print moments ago. My label is not cut automatically when printing. Printing is not possible. (P-touch Editor 5.0 for Mac) Stripes appear on my label. The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used. The message "The tape cassette installed in the machine does not match the type selected in the application." isdisplayed. (P-touch Editor for Windows) The printed label contains blank horizontal lines. The tape got jammed in the printer or the tape got stuck inside the printer. The text cannot be printed as specified. The top and base layers of the laminated tape are misaligned. When I press the print key, the power turns off. When I try to print a label, it comes out blank. (for Mac) Why does my machine display "Line Limit!" when I press the Enter key? Why doesn't my machine turn on when the Power key is pressed? More