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Connecting to a Computer (2) I'm now unable to print from my PC, even though I could print moments ago. Printing is not possible. (P-touch Editor 5.3 for Mac)
Error Messages/LED Indications (7) I get an error message "System Error XX" / "Unable to use XX!". What should I do? I get an error message and cannot update the firmware. (Windows 10 or later) The message "The cassette is incorrect." is displayed. The message "The tape cassette installed in the machine does not match the type selected in the application." isdisplayed. (P-touch Editor for Windows) When I make a label with barcode, the error message " Check # of Digits Entered ! " appears on the LCD display. Why does my machine display "Cutter Error!" or "Cutter Malfunction!" ? Why does my printer display "Text Too Long!"?
Operating System (3) I cannot select my printer in P-touch Editor. (For macOS 10.13 or later) I get an error message and cannot update the firmware. (Windows 10 or later) P-touch Editor crashes when I open it on my Mac.
Machine (11) A tape jam which cannot be cleared keeps occurring. Label files saved previously are now empty. My label is not cut automatically when printing. The display remains blank after turning on the power. The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used. The printer stops while printing a label. The screen ‘locks’, or the printer does not respond normally. The tape got jammed in the printer or the tape got stuck inside the printer. When I press the print key, the power turns off. Which brands of Ni-MH rechargeable batteries do you recommend? Why doesn't my printer turn on when the Power key is pressed? More
P-touch Editor (Mac) (7) Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac) I cannot select my printer in P-touch Editor. (For macOS 10.13 or later) I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac) Printing is not possible. (P-touch Editor 5.3 for Mac) P-touch Editor crashes when I open it on my Mac. When I try to load data from a CSV file into the P-touch Editor software for Macintosh, the characters in the data become garbled. Where can I download the latest P-touch Editor for Mac?
P-touch Editor (Windows) (5) I cannot find the Transfer Template function in P-touch Editor 6.x. (for Windows) Some functions available in P-touch Editor 5.4 are not available in P-touch Editor 6.x. (for Windows) The message "The tape cassette installed in the machine does not match the type selected in the application." isdisplayed. (P-touch Editor for Windows) The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows) When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
Printing (19) A tape jam which cannot be cleared keeps occurring. How do I eliminate the margin from the start or end of my label when printing? I want my printer to use less tape for each label. (P-touch Editor 5.x) I'm now unable to print from my PC, even though I could print moments ago. My label is not cut automatically when printing. Printing is not possible. (P-touch Editor 5.3 for Mac) Stripes appear on my label. The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used. The label is not printed correctly. The label is not printed even though I pressed the print key. The message "The tape cassette installed in the machine does not match the type selected in the application." isdisplayed. (P-touch Editor for Windows) The printed label contains blank horizontal lines. The printer stops while printing a label. The tape got jammed in the printer or the tape got stuck inside the printer. The text cannot be printed as specified. The top and base layers of the laminated tape are misaligned. When I press the print key, the power turns off. When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part. Why doesn't my printer turn on when the Power key is pressed? More
