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Connecting to a Computer (4) I cannot discover the product with the configuration utility. My print server has stopped printing. Printing is not possible. (P-touch Editor 5.3 for Mac) The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
Error Messages/LED Indications (8) When I try to use the database function, an application error occurs. I cannot communicate with the product during installation. (Communication error message is displayed.) I cannot discover the product with the configuration utility. I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions]the error message "Administrator privileges are required in order to use this utility." is displayed. What can I do? I get an error saying "The roll of labels or tape inside the machine does not match the one selected in theapplication." (P-touch Editor 5.0 for Windows) I installed the DK roll, but the message "No paper" appears. The message "Paper cannot be fed. (There may be no more paper.)" is displayed on the print monitor screen. What should Ido? The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
Operating System (3) Adding a custom media size for continuous tape / roll (Linux) Print free-length labels with the set length (Linux) P-touch Editor crashes when I open it on my Mac.
Machine (2) A different IP address is assigned every time the product is booted. How do I reset the PS-9000 to factory default settings?
P-touch Editor (Mac) (9) I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac) I want to know how to use P-touch Editor (P-touch Editor 5.0 for Macintosh). Printing is not possible. (P-touch Editor 5.0 for Mac) Printing is not possible. (P-touch Editor 5.3 for Mac) P-touch Editor crashes when I open it on my Mac. The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac) When I try to load data from a CSV file into the P-touch Editor software for Macintosh, the characters in the data become garbled. When I try to print a label, it comes out blank. (for Mac) Where can I download the latest P-touch Editor for Mac?
P-touch Editor (Windows) (3) When I try to use the database function, an application error occurs. I get an error saying "The roll of labels or tape inside the machine does not match the one selected in theapplication." (P-touch Editor 5.0 for Windows) The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
Printing (10) (Video) Small characters or thin lines are printed faintly. I cannot print on the 103 mm wide label roll via USB using the latest printer driver. I get an error saying "The roll of labels or tape inside the machine does not match the one selected in theapplication." (P-touch Editor 5.0 for Windows) My print server has stopped printing. My printer will not print from the P-touch Address Book software. Printing is not possible. (P-touch Editor 5.0 for Mac) Printing is not possible. (P-touch Editor 5.3 for Mac) Small characters or thin lines are printed faintly. The "ping" command reports that I can communicate with the PS-9000, but I cannot print. When I try to print a label, it comes out blank. (for Mac) More
Software (3) I selected the "Return Address Label", but nothing is displayed on the label. I'm using a USB 3.0 connection. Although I can print, either the Check Media function, Printer Setting Tool/P-touch Utility,or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2) Information for Linux users